Frequently Asked Questions (FAQ)
Booking and Availability
Q: How do I book an activity?
A: You can book any of our exciting water sports activities directly through our website on the Activities page, or by contacting us via phone or email. We recommend booking in advance, especially during peak season, to secure your preferred date and time.
Q: What is included in the price of an activity?
A: The price includes the activity itself, all necessary safety equipment (such as life jackets), and instruction from our certified crew. Prices are listed in USD.
Q: What is your cancellation policy?
A: Our cancellation and refund policies are clearly stated at the time of booking and may vary by activity. Generally, activities may be postponed, rescheduled, or cancelled due to adverse weather conditions or safety concerns. In such cases, we will make reasonable efforts to offer alternatives or rescheduling. No-shows or late arrivals may result in forfeiture of payment.
Safety and Participation
Q: Are the activities safe?
A: Yes. Safety is our top priority. We are a 5-star rated water sports provider with over 10 years of experience. We adhere to strict safety protocols, provide detailed briefings, and use premium, regularly inspected equipment that meets international safety standards.
Q: Do I need to know how to swim?
A: While some activities, like kayaking and snorkelling, are more enjoyable if you are comfortable in the water, we provide life jackets for all activities. For activities like parasailing, swimming ability is not strictly required, but you must inform our staff of any concerns.
Q: Is there an age or health requirement to participate?
A: You must be at least 18 years old or have permission from a parent or legal guardian to book. All participants must be physically and medically fit to participate in water sports activities. You must inform our staff of any medical conditions, injuries, or limitations. We reserve the right to refuse service for safety reasons.
Q: What should I bring with me?
A: We recommend bringing a swimsuit, sunscreen, a hat, sunglasses, and a towel. You are responsible for your own personal belongings, as we are not liable for loss or damage to personal items.
Location and Contact
Q: Where are you located?
A: We are conveniently located in SOHO Square, Sharm El Sheikh, Egypt
Q: How can I contact you?
A: You can reach us using the following details:
- Phone: +2 012 000 44 664
- Email: info@fun-up.com
- Address: Savoy Hotel, SOHO Square, Sharm El Sheikh, South Sinai, Egypt
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